(CNN) — Seven days had passed since she landed in New York City, but Hana Sofia Lopez’s luggage was still missing.
Hana Sofia called the airline every morning for updates and hung up in increasingly frustrated terms, but her luggage was still missing.
Hana Sophia is a Luxembourg-born Portuguese actor, in her early 30s, who was stopping in New York City in October 2022 to catch up with friends. Her final destination was Canada, where she started working on her film.
Upon arriving in Montreal, Hana Sophia was due to attend a prestigious industry event. There, she joined the ranks of cinema legends and Luxembourg Prime Minister Xavier Vettel. With her carefully planned outfit seemingly lost forever, Hannah and her Sophia bought a dress last minute in New York and she boarded a plane to Canada.
After landing in Montreal, Hana Sofia went straight to the airline’s information desk to file a luggage complaint in person.
“I really thought, ‘I’m going to explode,'” she recalls. “But on the other hand, I also believe in karma because I am also a yogi.”
Hana Sophia knew Canadian airport officials were not to blame for her lost luggage en route from Europe to the United States. Approaching her counter, she softened her anger.
“First, I just say, ‘Listen, what I’m trying to say is not personal. It’s really about your company, the company you work for,'” Hana Sofia recalled. To do.
As she spoke, Hana Sophia’s frustration manifested as tears rather than anger, and she found herself getting more emotional as she spewed out details.
Hana Sophia spent a week in New York City without any luggage.
Courtesy Hana Sofia Lopez
On the other side of the airport counter was Azalia Claudine Becerril Angulo, a part-time airport worker in her mid-twenties who has lived in Montreal all her life.
Azaria listened to the story and imagined how she would feel if she was a crying stranger.
“She was really sad and angry and I can see why,” Azalia told CNN Travel.
“I wanted to help her. Normally people are rude and very aggressive. She was different.”
Azalia looked up the reference number of the lost package and it wasn’t good news. The screen said the bag was in Frankfurt, Germany.
Hearing this, the flower Sophia withered.
“I’m here to shoot a movie, and tomorrow I have a reception with the Prime Minister of my home country, Luxembourg,” she explained. I don’t even have one. I don’t have anything.”
Azaria turned away from the computer.
“Wait, do you need makeup? I’m a makeup artist and I can do your makeup,” she offered.
Hana Sophia was completely taken aback, but Azaria went on to explain that when she’s not working at the airport, she’s a professional makeup artist.
“If you don’t mind, I can come to your hotel in the afternoon and do your hair and make-up so you can attend the reception,” she said. So I really want to do it for free.”
Perplexed and moved, Hana Sophia agreed and the two women exchanged numbers.
Azaria says she had no hesitation in helping Hana Sophia.
“I really trusted her,” she says. “It’s really about her vibe and the connection we had.”
Hana Sofia felt the same way.
“The way she spoke and acted made me feel like she was really, really honest,” she says of Azalia.
Azaria and her makeup kit in Hana Sophia’s hotel room.
Courtesy Hana Sofia Lopez
The next day, Azaria arrived at Hana Sophia’s hotel and the two women began talking about their lives as Azaria went about her business.
Hana Sophia talked about feeling both nervous and excited about the reception that night, while Azaria talked about how she splits her time between the airport and her makeup career. .
They alternated between French, English and Spanish. Both women are fluent in multiple languages.
“While she had her makeup on, it felt so natural,” says Hana Sofia. I felt like I met a friend, but we were talking a lot.”
As an actor, Sophia Hana spends a lot of time in a makeup chair. She knows what she likes and dislikes, but she loved the look Azaria put together.
“She did a great, great job,” she says.
Hana Sophia’s only hesitation was Azaria’s insistence that the service be free. But Azaria was resolute.
“Makeup for me is an art and a passion,” says Azaria. “So it’s not about the money, I just want the person to feel good and happy.”
Additionally, that day, Hana Sophia was contacted by the airline. After all, her lost bag was not in Frankfurt. It was tracked down and was on its way to her Montreal hotel.
In that moment, Hana Sophia says Azaria felt like a real fairy godmother.
“Not only is she a great human being, but she was able to find my luggage, so she does a really good job,” says Hana Sophia.
friends in montreal
Switching to the present, Hana Sophia is back in Europe for her vacation. She’s back in Montreal to shoot over the New Year, and she’s scheduled to meet up with Azaria for dinner and drinks.
The two women keep in touch and regularly exchange messages.
“She has friends in Montreal,” says Hana Sofia’s Azaria. “Whatever she needs, I’m going there.”
The two women say their unlikely connection shows the importance of openness and empathy, especially at airports where people are often stressed and laser-focused on their journey. .
“People need a little more understanding that the person in front of them has no control over what happens,” says Azaria. will do the best we can.”
“It’s not about makeup. Of course, not wearing makeup isn’t the end of the world,” says Hana Sophia.
“It’s much more about how little of this sort of thing you do. To think about how other people are feeling or how other people are going through something.” We just do our thing and unfortunately it doesn’t matter.And in her situation she didn’t really do that.And it’s an insane That’s it.
Above: Hana Sofia Lopez (front) and Azaria Claudine Becerril Angulo (back) after getting their makeup done in Montreal.Credit: Hana Sofia Lopez