The Canada Border Services Agency (CBSA) said Tuesday a “partial systems outage” was impacting customs services at airports across the country.
The agency said in a post on the social media platform X it was working with its partners on fixing the issue.
It did not specify what services where affected or give an estimate of when the issue might be resolved.
Global News has reached out to the CBSA for more information.
Toronto Pearson International Airport wrote on X the outage was affecting the automated inspection kiosks in two terminals, and warned travellers they “may experience longer than normal wait times at customs.”
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A spokesperson for Montréal–Trudeau International Airport told Global News there was “no major impact” on its operations but that the outage was causing a slowdown at border control kiosks at airports across Canada.
“Technicians are currently assessing, and a contingency plan has been deployed, enabling passengers to be processed, but obviously with a longer-than-usual delay,” spokesperson Nadia Benelfellah said in an email.
Travellers were also being notified about the issue through a PA announcement, Benelfellah said.
More to come…
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